Refund Policy

This Refund Policy is an integral part of the Public Offer and sets out the procedure for refunding funds deposited by the User to the advertising account of the site aviso.bz.

1. What is refundable

1.1. The unused balance of the advertising account — funds deposited by the User and not spent on ordering services.
1.2. Payments for a service that was paid for but not rendered through the fault of the Site (for example, due to a technical failure).
1.3. The following are not refundable:
— funds already spent on ordering services (impressions, views, clicks, completed tasks, etc.);
— bonuses credited by the Site on top-up;
— funds earned on the main account (they are withdrawn via the payouts section of the user's account);
— fees of payment systems and banks.

2. Time limits

2.1. A request for a refund of the unused balance may be submitted within 14 days from the date of the top-up.
2.2. A request for a refund for a service not rendered may be submitted within 14 days from the date of payment for the service.
2.3. Requests are reviewed within 10 business days. If approved, the funds are transferred within 5 business days. The time it takes for the funds to be credited to the card or wallet depends on the payment system and the User's bank.

3. Refund procedure

3.1. A request is submitted via Technical Support from the account from which the top-up was made, stating the amount, date and method of the top-up.
3.2. Refunds are made only to the bank card or wallet from which the top-up was made. Refunds to other payment details, in cash or to another account are not made.
3.3. The refund amount is reduced by the bonuses credited on top-up and by the cost of services already rendered.
3.4. For bank card payments the refund is made through the same payment provider that processed the payment.

4. Refusal of a refund

4.1. A refund may be refused if:
— the account has been blocked for fraud, cheating the system, paying with someone else's card, spam or other actions that caused damage to the Site or other Users;
— the User cannot confirm that the payment was made by them;
— the request was submitted after the time limits specified in section 2;
— the funds have already been spent on services.
4.2. Blocking of an account for a violation of the offer on other grounds does not deprive the User of the right to a refund of the unused balance upon request.

5. Disputes

5.1. Before contacting your bank to dispute a payment (chargeback), we ask you to contact Technical Support: most issues are resolved within a few days.
5.2. For all questions related to refunds: Technical Support or [email protected].

Last updated: 23 September 2026